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How I Raised Myself from Failure to Success in Selling, by Frank Bettger
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A business classic endorsed by Dale Carnegie, How I Raised Myself from Failure to Success in Selling is for anyone whose job it is to sell. Whether you are selling houses or mutual funds, advertisements or ideas—or anything else—this book is for you.
When Frank Bettger was twenty-nine he was a failed insurance salesman. By the time he was forty he owned a country estate and could have retired. What are the selling secrets that turned Bettger’s life around from defeat to unparalleled success and fame as one of the highest paid salesmen in America?
The answer is inside How I Raised Myself from Failure to Success in Selling. Bettger reveals his personal experiences and explains the foolproof principles that he developed and perfected. He shares instructive anecdotes and step-by-step guidelines on how to develop the style, spirit, and presence of a winning salesperson. No matter what you sell, you will be more efficient and profitable—and more valuable to your company—when you apply Bettger’s keen insights on:
• The power of enthusiasm
• How to conquer fear
• The key word for turning a skeptical client into an enthusiastic buyer
• The quickest way to win confidence
• Seven golden rules for closing a sale
- Sales Rank: #4778 in Books
- Color: Other
- Brand: PowerbookMedic
- Published on: 1992-04-09
- Released on: 1992-04-09
- Original language: English
- Number of items: 1
- Dimensions: 8.44" h x .60" w x 5.50" l, .42 pounds
- Binding: Paperback
- 192 pages
Features
Review
Dr. Norman Vincent Peale This book has helped me immeasurably, and anyone who wants to be a successful person should read it.
Dale Carnegie How I Raised Myself from Failure to Success in Selling will be helping salesmen, regardless of whether they are selling insurance, or shoes, or ships, or sealing wax, long after Frank Bettger has passed away.
About the Author
Frank Bettger was the author of the best sellers How I Multiplied My Income and Happiness in Selling.
Excerpt. � Reprinted by permission. All rights reserved.
Chapter 1
HOW ONE IDEA MULTIPLIED MY INCOME AND HAPPINESS
Shortly after I started out as a professional baseball player, I got one of the biggest shocks of my life. That was back in 1007. I was playing for Johnstown, Pennsylvania, in the Tri-State League. I was young and ambitious -- wanted to get to the top -- and what happened? I was fired! My whole life might have been different if I hadn't gone to the manager and asked him why he fired me. In fact, I wouldn't have the rare privilege of writing this book if I hadn't asked him that question.
The manager said he fired me because I was lazy! Well, that was the last thing I expected him to say.
"You drag yourself around the field like a veteran who has been playing ball for twenty years," he told me. "Why do you act that way if you're not lazy?"
"Well, Bert," I said, "I'm so nervous, so scared, that I want to hide my fear from the crowd, and especially from the other players on the team. Besides, I hope that by taking it easy, I'll get rid of my nervousness."
"Frank," he said, "it will never work. That's the thing that is holding you down. Whatever you do after you leave here, for heaven's sake, wake yourself up, and put some life and enthusiasm into your work!"
I had been making $175 a month at Johnstown. After being fired there, I went down to Chester, Pennsylvania, in the Atlantic League, where they paid me only $25 a month. Well, I couldn't feel very enthusiastic on that kind of money, but I began to act enthusiastic. After I was there three days, an old ball player, Danny Meehan, came to me and said: "Frank, what in the world are you doing down here in a rank bush-league like this?"
"Well, Danny," I replied, "if I knew how to get a better job, I'd go anywhere."
A week later, Danny induced New Haven, Connecticut, to give me a trial. My first day in New Haven will always stand out in my memory as a great event in my life. No one knew me in that league, so I made a resolution that nobody would ever accuse me of being lazy. I made up my mind to establish the reputation of being the most enthusiastic ball player they'd ever seen in the New England League. I thought if I could establish such a reputation, then I'd have to live up to it.
From the minute I appeared on the field, I acted like a man electrified. I acted as though I were alive with a million batteries. I threw the ball around the diamond so fast and so hard that it almost knocked our infielders' hands apart. Once, apparently trapped, I slid into third base with so much energy and force that the third baseman fumbled the ball and I was able to score an important run. Yes, it was all a show, an act I was putting on. The thermometer that day was nearly 100$#176;. I wouldn't have been surprised if I had dropped over with a sunstroke the way I ran around the field.
Did it work? It worked like magic. Three things happened:
1. My enthusiasm almost entirely overcame my fear. In fact my nervousness began to work for me, and I played far better than I ever thought I was capable of playing. (If you are nervous be thankful. Don't hold it back. Turn it on. Let your nerves work for you.)
2. My enthusiasm affected the other players on the team, and they too became enthusiastic.
3. Instead of dropping with the heat, I felt better during the game and after it was over than I had ever felt before.
par
My biggest thrill came the following morning when I read in the New Haven newspaper: "This new player, Bettger, has a barrel of enthusiasm. He inspired our boys. They not only won the game, but looked better than at any time this season."
The newspapers began calling me "Pep" Bettger -- the life of the team. I mailed the newspaper clippings to Bert Conn, manager of Johnstown. Can you imagine the expression on his face as he read about "Pep" Bettger, the dub he'd tied a can to three weeks before -- for being lazy?
Within ten days, enthusiasm took me from $25 a month to $185 a month -- it increased my income by 700 per cent. Let me ???epeat -- nothing but the determination to net enthusiastic increased my income 700 per cent in ten days! I got this stupendous increase in salary not because I could throw a ball better -- or catch or hit better, not because I had any more ability as a ball player. I didn't know any more about baseball than I did before.
Two years later -- two years from the time I had been hoping to get $25 a month in that little Chester outfit, I was playing third base for the St. Louis Cardinals and had multiplied my income by thirty times. What did it? Enthusiasm alone did it; nothing but enthusiasm.
Two years after that, while playing a game in Chicago against the Chicago Cubs, I had a bad accident. Picking up a swinging bunt while on a full run, I attempted to throw in the opposite direction. Something snapped in my arm. That accident forced me to give up baseball. This seemed like a great tragedy to me at the time, but I now look back on it as one of the most fortunate events of my life.
I returned home, and for the next two years made my living riding around the streets of Philadelphia on a bicycle. I was a collector for an installmeat furniture concern; one dollar down and the balance in "uneasy" weekly payments, After two dismal years of collecting installments, I decided to try selling insurance with the Fidelity Mutual Life Insurance Company.
The next ten months were the longest and most disheartening months of my life.
A dismal failure at selling life insurance, I finally concluded that I was never cut out to be a salesman, and began answering want ads for a job as a shipping clerk. I realized, however, that no matter what work I tried to do, I had to overcome a strange fear-complex that possessed me, so I joined one of Dale Carnegie's courses in public speaking. One night, Mr. Carnegie stopped me in the middle of a talk.
"Mr. Bettger," he said. "Just a moment...just a moment. Are you interested in what you are saying?"
"Yes...of course I am," I replied.
"Well, then," said Mr. Carnegie, "why don't you talk with a little enthusiasm? How do you expect your audience to be interested if you don't put some life and animation into what you say?"
Dale Carnegie then gave our class a stirring talk on the power of enthusiasm. He got so excited during his Talk, he threw a chair up against the wall and broke off one of its legs.
Before I went to bed that night, I sat for an hour thinking. My thoughts went back to my baseball days at Johnstown and New Haven. For the first time, I realized that the very fault which had threatened to wreck my career in baseball was now threatening to wreck my career as a salesman.
The decision I made that night was the turning point of my life. That decision was to stay in the insurance business and put the same enthusiasm into selling that I had put into playing baseball when I joined the New Haven team.
I shall never forget the first call I made the next day. It was my first "crashing through" session. I made up my mind that I was going to show my prospect the most enthusiastic salesman he'd ever seen in his life. As I pounded my fist with excitement, I expected every minute to have the man stop me and ask if there was anything wrong with me, but he didn't.
At one stage of the interview, I noticed he raised himself to a more erect position and opened his eyes wider, but he never stopped me, except to ask questions. Did he throw me out? No, he bought! This man, Al Emmons, a grain merchant in the Bourse Building, Philadelphia, soon became one of my good friends and best boosters.
From that day on, I began to sell. The Magic of Enthusiasm began to work for me in business, just as it had in baseball.
I would not want to give anybody the impression that I think enthusiasm consists of fist-pounding...but if fist-pounding is what you need to arouse yourself inside, then I am overwhelmingly for it. I know this: When I force myself to act enthusiastic, I soon feel enthusiastic.
During my thirty-two years of selling, I have seen enthusiasm double and treble the income of dozens of salesmen, and I have seen the lack of it cause hundreds of salesmen to fail.
I firmly believe enthusiasm is by far the biggest single factor in successful selling. For example, I know a man who is an authority on insurance -- he could even write a book on the subject -- and yet he can't make a decent living selling it. Why? Largely because of his lack of enthusiasm.
I know another salesman who didn't know one-tenth as much about insurance, yet he made a fortune selling it, and retired in twenty years. His name is Stanley Gettis. He now lives in Miami Beach, Florida. The reason for his outstanding success was not knowledge -- it was enthusiasm.
Can you acquire enthusiasm -- or must you be born with it? Certainly you can acquire it! Stanley Gettis acquired it. He became a human dynamo. How? Just by forcing himself each day to act enthusiastic. As a part of his plan, Stanley Gettis repeated a poem almost every morning for twenty years. He found that repeating it helped him generate enthusiasm for the day. I found this poem so inspiring that I had it printed on a card and gave away hundreds of them. It was written by Herbert Kauffman and has a good title...
VICTORY
You are the man who used to boast
That you'd achieve the uttermost,
Some day.
You merely wished a show,
To demonstrate how much you know
And prove the distance you can go....
Another year we've just passed through.
What new ideas came to you?
How many big things did you do?
Time...left twelve fresh months in your care
How many of them did you share
With opportunity and dare
Again where you so often missed?
We do not find you on the list of Makers Good.
Explain the fact!
Ah no, 'twas not the chance you lacked!
As usual -- you failed to act!
Why don't you memorize this poem, and repeat it daily. It may do for you what it did for Stanley Gettis.
Once I read a statement made by Walter P. Chrysler. I was so impressed by it, I carried it in my pocket for a week. I'll bet I read it over forty times, until I knew it by heart, I wish every salesman would memorize it. Walter Chrysler, when asked to give the secret of success, listed the various qualities, such as ability, capacity, energy, but added that the real secret was enthusiasm. "Yes, more than enthusiasm," said Chrysler, "I would say excitement. I like to see men get excited. When they get excited, they get customers excited, and we get business."
Enthusiasm is by far the highest paid quality on earth, probably because it is one of the rarest; yet it is one of the most contagious. H you are enthusiastic, your listener is very likely to become enthusiastic, even though you may present your ideas poorly. Without enthusiasm, your sales talk is about as dead as last year's turkey.
Enthusiasm isn't merely an outward expression. Once you begin to acquire it, enthusiasm works constantly within you. You may be sitting quietly in your home..an idea occurs to you...that idea begins to develop...finally, you become consumed with enthusiasm...nothing can stop you.
It will help you overcome fear, become more successful in business, make more money, enjoy a healthier, richer and happier life.
When can you begin? Right now. Just say to yourself, "This is one thing I can do."
How can you begin? There is just one rule:
To become enthusiastic -- act enthusiastic.
Put this rule into action for thirty days and be prepared to see astonishing results. It may easily revolutionize your entire life.
Stand up on your hind legs each morning, and repeat with powerful gestures and all the enuthusiasm you can generate, these words:
Force yourself to act enthusiastic, and you'll become enthusiastic!
I urge you to reread many times this chapter by Frank Bettger, and to make a high and holy resolve than you will double the amount of enthusiasm that you have been putting into your work and into your life. If you carry out that resolve, you will probably double your income and double your happiness.
Dale Carnegie
Copyright � 1947 by Prentice Hall Press
Most helpful customer reviews
144 of 147 people found the following review helpful.
A classic text that remains absolutely relevant for the modern salesperson
By Craig Matteson
This is a classic book on fundamental sales techniques that remains sound after 60 years and dozens of printings. Yes, some of the pronouns are out of date (he assumes that all the sales professionals are men and all the secretaries are women - or that there are even secretaries - and so forth) and the dollar amounts given are made largely irrelevant by the inexorable power of inflation. However, the principles Frank Bettger laid down in 1947 will still work for any sales person working today.
Bettger is closely associated with his mentor, Dale Carnegie and his compelling use of language and story will remind you of the sound of the self-help books of that era. He provides 35 short chapters divided into six parts.
In part 1 Bettger wants you to learn to act with enthusiasm. Even if you don't feel it now, if you learn to act with energy and enthusiasm, you will soon feel it and it will become the fuel of your success. He also talks about the power of making calls. You can't sell until you get in front of people and you need to call a few people to get the appointment (he calls them interviews). Soon you will have a ratio of calls-sales-close that you can study and make more efficient. Bettger also wants you to get over fear and hesitation in talking with people you don't know by taking a public speaking course - one where you actually get to speak a lot and learn from supportive and constructive criticism. He also wants you to plan you schedule by the week so you know what you are doing and then execute the plan. He also tells you to record what you did and what came of it. There are examples planning sheets. However, you can find great day planners nowadays from many different companies.
Part 2 takes you though his sales method. Basically, he shows you ways of finding out what a person wants and providing it for them. Bettger shows you how to find what your client's "vulnerable spots" are. That is, what his motivators and needs are. You also need to learn how to connect with people. One way is to learn and use their name, find out about their hobbies, their family, and so forth. Write it all down and refer to it before you go to see the client so you can ask about his interests and show a personal interest in him. Bettger also takes you through his steps in the sales process, how to overcome objections, why you should ask why to get past the stated objection to the real objection.
Part 3 is all about confidence. You need to be confident in yourself and nothing is more important to that than your personal integrity and honesty. You also need the confidence of your clients, and Bettger shows you how to earn that by being honest, using testimonials, a professional appearance, and a courteous demeanor.
Part 4 discusses the importance of getting people to WANT to do business with you. He advises you to identify young people with talent and to encourage and help them in their career. You are going to be in business for a long time and helping develop these young people will help connect them to you as they rise. He wants you to smile, remember names (and tells you how), warns you against talking your way out of a sale, and how to approach what he calls "big men" - what we might call C-level executives.
Part 5 takes you through the mechanics of the sales process and how it begins before the sale. He is totally committed to selling by appointment, how to get "secretaries" (gatekeepers) on your side, why you must prepare for each sales presentation and why you must right down what went well and what went poorly immediately after you leave. You also learn why you should let the customer work your demo, getting leads from new customers, rules for closing the sale, and why you must show up with a prepared order or contract where all the person needs to do is sign the order. Assume the sale!
Part 6 talks about the powerful learning experience you get from failure. You must never let setbacks cause you to give up or quit. He uses Benjamin Franklin's method for moral perfection as a model for perfecting your sales process and then talks to you about why you need to get to work now and how fleeting time really is.
Excellent book for anyone in sales, considering a sales career, or managing salespeople.
Reviewed by Craig Matteson, Ann Arbor, MI
199 of 207 people found the following review helpful.
A really gook sales book that works!
By Juan Ortuno
After feeling a little bit dissapointed on my performance and ready to quite my position I knew nowhere to look. I found this book and decided to give it a try; knowing nothing about the author but just going by the reviews. I'll tell you. I do not regret a thing about buying this book and I'm actually glad for doing so.
I was ready to quit my sales position in my company and was going to enter a "customer service" position which obviously pays less than sales. I felt dissapointed by my performance and my numbers; I thought I knew the business.
It was then when I picked up this book. Even though it was written a bit ago, it still reflects proper techniques and successful sales guides that anyone can easily follow. I didn't know that such a strong but often unimportant word "why" would matter so much. After using this word "why not sir..." I could really get customers to go to the real truth; and of course, I had answers that made 100% sense to those rejections.
In a couple of weeks I was able to double my commissions and felt more confident about myself. I started enjoying my job more. I felt like my sales job was a game, and I was the leader on my team! Now if I really want I feel like I can get around any rejections and by just asking "why" you can make the sale. It works! Just ask, "WHY?" And you'll get to the point; eventually your customer will not be able to give you an answer strong enough to justify that "why" and will make the sale. Of course, it doesn't happen all the time, depending on your sales offer and your job and your customers.
Anyways, so to keep my story short. If you think you're failing at your sales position please give this book a try. Study it, keep it next to your desk, in your pocket or briefcase. Refer to it any time you need it. Learn that enthusiasm is one of the main keys to selling, and learn to love the customer's property, learn to ask "why?" and to agree with the customer.
Frank Brettger wrote this book using real life examples from his own experiences, and he shows you how to put them to use.
Think again. If you think you've failed, purchase this book. With very little time and dedication, you'll see real results.
80 of 89 people found the following review helpful.
The best book ever written by man for man!
By Marque Pierre Sondergaard
What title do you write for such a book? I have only praise for Bettger's book. The fact that it is a book written for salesmen should not keep anybody from reading it. In my life as a salesman, businessman and man no book (aside from the Bible)has helped me as much as this. If everybody applied its insight in human nature the world be a so much better and happier palce to live.
Simply a must-read for ANY salesman, businessman, manager or person that wants improve his/her results in interactions with other people.
BY FAR THE BOOK THAT HAS HAD THE VASTEST IMPACT ON MY LIFE AN CAREER! It doesn't get better than this!
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